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Field Service Representative

01/05/2026
30/05/2026
Permanent - Full Time
Hume
Manufacturing & Industrial

At EOS, we are seeking a dedicated Field Service Representative to join our team in Hume, within the Programs Australia department. The Field Service Representative (FSR) acts as the in-field technical Subject Matter Expert (SME) for EOS systems and this role will be responsible for installation, commissioning, set-to-work, maintenance, fault finding, and repairs in operational environments. 

Job Description

To provide technical expertise and hands-on support for EOS systems in the field, ensuring operational readiness and playing a supporting role in end-user training, product trials, demonstrations, and development initiatives.

Support Training & Demonstrations

  • Support EOS Trainers in the set-up and delivery of operator and maintainer training for EOS products.
  • Assist in live demonstrations for customers, partners, and stakeholders.

Trials & Development Activities

  • Participate in the planning, coordination, and execution of trials and development activities at EOS facilities, firing ranges, and customer sites.
  • Participate in system trials, evaluations, and integration testing.
  • Provide feedback to engineering teams for product improvement.
  • Identify risks and propose treatments.

Installation & Commissioning

  • Deploy and configure EOS systems (e.g., remote weapon stations, optical tracking systems) at customer or trial sites.
  • Oversee work in accordance with company policies and safety standards. Maintenance & Technical Support
  • Perform scheduled and unscheduled maintenance, diagnostics, and repairs on EOS equipment.
  • Provide troubleshooting assistance and technical advice to customers and internal teams.

Documentation & Reporting

  • Maintain accurate service records, prepare technical reports, and provide feedback for product improvement.
  • Apply SME knowledge when reviewing technical publications to ensure accuracy and completeness of project artefacts.

Desired Skills and Experience

Qualifications & Experience •

  • Trade or technical qualification in electronics, mechatronics, or related field.
  • Experience in field service roles within defence, aerospace, or technology industries.
  • Strong diagnostic and problem-solving skills.
  • Ability to travel and work in remote or challenging environments.

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